Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Signature sneakers have been a cornerstone of the basketball business since Michael Jordan signed with Nike in 1984. As the saying goes, everybody wants to 'Be Like Mike.' But the shoe game has come a long way since Nike willingly paid MJ's fines for wearing Air Jordans in "unapproved colors."Turn…
Search engine optimization (SEO) has always been about one thing: making content visible to the right audience at the right time. Traditionally, this meant crafting content around specific keywords — the terms users type into search engines to find information.However, with the rise of artificial intelligence (AI), the SEO landscape…
Acquiring new customers has always been quite a challenge, and it's getting more and more expensive and time-consuming in the realities of modern competition. Meanwhile, the main profits for businesses often come from repeat purchases.While the average customer retention rate across all industries hovers around 75.5%, businesses should strive for…
This Side Hustle Spotlight Q&A features Cristina Ashbaugh, 28, and Kelly McGee, 29, co-founders of the design-driven ski pole brand Yardsale. The San Francisco-based duo's business saw $100,000 in sales in its first month and $300,000 at the end of its first year (with a ski season of only four…
Philanthropy is more than just writing a check; it's about creating a lasting impact by serving others. For entrepreneurs, integrating social good into the fabric of a business isn't just noble — it's a powerful way to build a sustainable company that resonates with employees, customers and communities alike.During a…
Who will be safe in the age of AI?Chris Lyons has an answer worth listening to. He is arguably the most culturally savvy guy at the most culturally influential VC firm, Andreessen Horowitz. He put together many of the splashiest tech deals today — because he's the one forming the…
Turning innovation into patents? It can be an uphill battle. I understand the stakes. The process isn't just about one idea — it's about managing a pipeline of ideas coming from your engineering team, R&D department or even external collaborators.The hurdles are real. Some ideas might not meet the threshold…
With most customers coming from online sources, entrepreneurs now need to focus a considerable amount of their time and marketing dollars on tools like social media, email marketing and online advertising. The challenge is that consumers have a wide range of preferences when it comes to online use. Some spend…
Automation is inevitable these days for a productive hiring process. However, having less human judgment and personalization can lead to missed opportunities and errors.When doing research for my restaurant and hospitality job platform, I saw for myself the many glitches and mistakes overreliance on automation can make on companies' job…
Have you ever made a mistake in business that you wish didn't happen? The truth is that every business owner must face failure at some point, but problems don't have to be pointless.In fact, some mistakes lead to incredible success! Take the Post-it, for example. In the process of trying…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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