Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Throughout my career, I've seen a recurring pattern inside countless organizations, from agile mid-market players to global enterprises. I'll see talented, hard-working teams in marketing, sales, customer success and R&D pushing relentlessly to hit their numbers. On paper, everyone is doing their job. Yet, the organization as a whole feels…
In the world of small and mid-sized businesses, every dollar counts. Leaders are constantly faced with difficult decisions about where to allocate limited resources to drive the greatest impact. With HR often viewed as a cost center for businesses, it comes as little surprise that a recent study found 64%…
In the noise of today's business ecosystem, founders often mistake communication for information dumping. But communication — true communication — transcends the act of message transmission. It is not the reiteration of content or the promotion of features. It is the construction of a mental interface through which knowledge is…
Ask any high-performing entrepreneur about work-life balance and you'll likely get a scoff or a sigh. That elusive equilibrium sounds great on paper, but when you're scaling a business, managing a team, pitching investors or just trying to be present for your kids, it feels like a luxury you can't…
A few weeks ago, I got a message from a company I'd never heard of. They'd found us through ChatGPT — not through Google, not from a referral, but by literally asking an AI tool who they should work with for data consulting and Power BI reporting. And ChatGPT named…
When you run a retail business, it's easy to rack up big bills.As just one example, it can cost upward of $20,000 to have a developer build a custom ecommerce website. For many of the retailers I work with, that price tag can be daunting, or even out of reach.Financially,…
Before Barry's Downtown Prime was a destination in downtown Las Vegas, it was an idea shared among three friends.Barry Dakake, Yassine Lyoubi and Marco Cicione weren't strangers thrown together by opportunity. As the team behind Make It Happen Hospitality, they were a tight-knit trio with years of service under their…
If you've been reading headlines, you might believe global trade is in decline. From trade wars to supply chain bottlenecks and deglobalization, there's no shortage of doom and gloom predictions for entrepreneurs.But from where I stand, the reality is very different. Global markets are buzzing with opportunity — and entrepreneurs…
This July, Americans are not only celebrating independence but are also being called to reflect on what freedom truly means in today's world. This country was built by brave visionaries who dared to imagine a society rooted in liberty, justice and the pursuit of happiness.Yet as the United States approaches…
Coulter and Trent Lewis, Colorado-based brothers and co-founders, wanted to give yards across the U.S. a major update — and it led to the launch of an innovative lawn care brand in 2019: Sunday.Image Credit: Courtesy of Sunday. Trent Lewis, left, and Coulter Lewis, right. "I'm standing in the aisle…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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