Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
This Side Hustle Spotlight Q&A features Cristina Ashbaugh, 28, and Kelly McGee, 29, co-founders of the design-driven ski pole brand Yardsale. The San Francisco-based duo's business saw $100,000 in sales in its first month and $300,000 at the end of its first year (with a ski season of only four…
Philanthropy is more than just writing a check; it's about creating a lasting impact by serving others. For entrepreneurs, integrating social good into the fabric of a business isn't just noble — it's a powerful way to build a sustainable company that resonates with employees, customers and communities alike.During a…
Who will be safe in the age of AI?Chris Lyons has an answer worth listening to. He is arguably the most culturally savvy guy at the most culturally influential VC firm, Andreessen Horowitz. He put together many of the splashiest tech deals today — because he's the one forming the…
Turning innovation into patents? It can be an uphill battle. I understand the stakes. The process isn't just about one idea — it's about managing a pipeline of ideas coming from your engineering team, R&D department or even external collaborators.The hurdles are real. Some ideas might not meet the threshold…
With most customers coming from online sources, entrepreneurs now need to focus a considerable amount of their time and marketing dollars on tools like social media, email marketing and online advertising. The challenge is that consumers have a wide range of preferences when it comes to online use. Some spend…
Automation is inevitable these days for a productive hiring process. However, having less human judgment and personalization can lead to missed opportunities and errors.When doing research for my restaurant and hospitality job platform, I saw for myself the many glitches and mistakes overreliance on automation can make on companies' job…
Have you ever made a mistake in business that you wish didn't happen? The truth is that every business owner must face failure at some point, but problems don't have to be pointless.In fact, some mistakes lead to incredible success! Take the Post-it, for example. In the process of trying…
It's certainly enviable to have minimal competition in a hot space, but in the real world, this scenario is seldom the case. Even for category creators, those who introduce a new product or service that creates a new market, it's only a matter of time before someone else comes along…
I began my career as a door-to-door salesman. It was hard. I would barely get my first sentence out, and their response would be, "Not interested!" — followed by a slammed door.These days, I'm a little disappointed when I don't get any pushback. I'll think, Wait a minute, come on,…
I've seen many startups succeed, and many fail. I've consulted for and invested in lots of them. My previous startup, Anchor, navigated its own challenges and missteps; we were fortunate to survive them, and ultimately Spotify acquired the company in 2019.Over the years, I've come to think of startups as…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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