Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Philanthropy isn't just about charity — it's a strategy for impact, growth and personal fulfillment. For entrepreneurs, giving back creates opportunities to strengthen communities, build lasting legacies and even fuel business innovation. In a world where success is often measured by profits and market share, philanthropy offers a refreshing perspective…
Companies today have to compete on customer experience. And most companies, about 66%, think they're delivering. However, many customers feel differently. Recent research found that 54% of buyers believe companies treat customer experience as an afterthought.What's more, research by McKinsey indicates up to 70% of digital transformations, which usually seek…
Startups worldwide want to improve their reputations, meet partners and investors and scale their business. Innovative ideas come from every corner of the globe, which makes entrepreneurship open to anyone — no matter their background, gender, race or experience. However, depending on a startup founder's location, it might be difficult…
Perry Rogers, CEO and founder of sports management and corporate consulting company PRP, has managed both superstar athletes and Hollywood stars. He also built a successful restaurant company, JRS Hospitality, with many hot spots on the Las Vegas Strip.Those experiences prepared him to partner with his client Shaquille O'Neal to…
When you're building a startup, every minute and dollar counts, so finding ways to streamline is key. One area where you can make a major impact is in payment processes. Surprisingly, about a third of small businesses still handle ad hoc payments manually, even though these make up a big…
Branding instills meaning into organizations, their products and services. A brand is more than a visual identity; it is the sum of actions and assets that shape the organization's perception in the stakeholders' minds.Effective branding can make the difference between thriving and scaling or remaining largely unknown. New businesses are…
In any business's journey, leaders must make tough calls about what products to keep offering and which to discontinue in order to facilitate long-term profitability and growth.When Steve Jobs returned to Apple as CEO in 1997, he found a company that was bloated and underperforming. He decided to scrap over…
Over the last few years, I've had the privilege of working with several CEOs during some of the most transformative periods of their careers. From first-time CEOs to those leading organizations through major transactions, turning struggling companies around, scaling startups into unicorns and stepping into leadership roles after replacing a…
For any successful business, deciding when to start scaling is the most challenging time. Just as time cannot stand still, businesses must also keep moving, which means expanding when they are doing well. Put simply, a competitor will step in to fill the gap.During my journey as a business leader,…
Whether it's a startup taking its first steps, an SMB scaling new heights, or even an enterprise navigating the rugged peaks of sustained growth, the journey of building a business is an exciting one.But no matter the size or stage of a business, one challenge always looms large: cybersecurity.Every click,…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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