Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Many of the world's top business leaders swear by the benefits of traveling beyond their comfort zones. In fact, a study by Deloitte in late 2022 found that 77% of CEOs believe adaptability is more important now than ever, given today's rapidly changing global landscape. Exploring unfamiliar territories, immersing in…
When I started my business, PostcardMania, all I had was a phone, a computer, a tiny 600-square-foot cottage and my bestie Melissa (who is now president) at my side. Prior to this, I had worked odd jobs, but I was determined to follow my dream of creating a successful business.I…
I had been having four cups of coffee a week with potential clients and acquiring about one out of four. The back-of-the-napkin data I was keeping showed my conversion rate from "Buying Conversation" to signing a new client was 27.59%.Then "it" happened. For almost two months, nobody bought anything –…
Gen Zers carry unique skills for promoting better ways of working and thriving in diverse work environments. According to the U.S. Bureau of Labor Statistics, Gen Z will make up about 30% of the U.S. workforce by 2030.As career catalyzers with an appreciation for purposeful change, this generation's approach to…
In an era where consumers are skeptical of broad marketing messages, traditional national advertising campaigns are facing new challenges in reaching and resonating with their target audiences. As consumers seek recommendations from within their own communities, successful advertisers are cutting through the clutter with the power of hyperlocal targeting and…
There's a big difference between an employee completing tasks and one taking full ownership of their work. One is engaged, and the other is invested. An engaged employee meets expectations, follows instructions and completes the job. An invested employee looks beyond the task, asks why it matters and seeks ways…
If your email marketing campaign isn't doing well, it's not that email is old. Your strategy likely needs improvement. A typical professional gets more than 120 email messages each day. This means your email campaign must compete not only with other marketing emails but also with social media updates, company…
Uncertainty, turbulence and rapidly changing business environments pose serious threats to entrepreneurs. Businessmen trim their sails for the weather all the time when looking for new markets, reconsidering their approaches to team management and taking risks to survive the competition. Entrepreneurs cannot indulge in being passive in difficult times.Undoubtedly, despite…
Entrepreneurship is thrilling. It's also terrifying.Fear is an unavoidable companion for entrepreneurs, and it shows up in different forms: missed opportunities, embarrassment and failure. It's something I've come face to face with and had to work through with my co-founder in our 19 years together growing Wistia.As humans, we're conditioned…
My first article on three books that helped me pass the $100K mark was very introspective, and I love the books showcased in that article — they truly changed my life. I still listen to them often; they never get old, and I learn new things each time.But, fair warning,…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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