Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
Most entrepreneurs work 60 to 70 hours a week, yet still can't scale their business to the next level. What might be missing? This key moment often means it's time to invest in a structured growth program that's designed to help you scale faster and smarter.The questions that follow are…
Let's not sugarcoat it — ecommerce is a very competitive arena in 2025. Customer attention spans are shrinking, acquisition costs are rising, and the old playbook of throwing discounts at the wall to see what sticks is tired. What's working now is relevance. And AI-driven personalization is making that possible…
Stretching your budget is one of the toughest aspects of founding a startup and bringing products and services to market. How do marketing and branding fit into a limited budget? In this article, we take a deep dive into bootstrapped branding to give you the ideas and tools you need…
Whether you're a seasoned investor or budding entrepreneur, it is clear that in today's turbulent world, instability is not an exception — it's the norm, and we must have the tools and mindset to navigate this certain uncertainty.Embrace adaptive decision-makingMarket volatility, supply chain disruptions, team turnover and regulatory shifts are…
Every day, in every board room all over the world, leadership teams discuss their customers. They look at purchase data, renewals, new customers, loyalty metrics, reviews and survey results. Entrepreneurs pore over these same metrics at small businesses everywhere. In short, every business, in every industry, of every size, is…
As CEO of Bayegan Group, I've spent my career operating at the crossroads of global energy trade and geopolitics. The energy sector is one of the most volatile industries in the world — vulnerable to the decisions of governments, shipping and logistics constraints, the pace of technology and market sentiment.But…
I hid for most of my life, and my personal journey directly impacted the way that I grew my business. My company, Tangible, flew under the radar for years. Our team produced incredible work and built years-long partnerships with some of the world's most innovative brands, but no one else…
Every leadership book and training program emphasizes the same core skills: emotional intelligence, vision, communication and decision-making. But one critical skill rarely makes the list, even though it quietly but directly determines how well a leader's message is understood, executed and remembered: writing.Not writing in the literary sense — like…
Giving good feedback is more than just voicing your thoughts. It's a skill that balances thoughtfulness, fairness and guidance. In fact, how you deliver feedback matters just as much as the feedback itself. At OysterLink, we see firsthand how professionals, especially in fast-paced environments like the restaurant industry, thrive when…
Chris Paul has built a legacy as one of the most disciplined and detail-oriented players in NBA history. From calling out untucked jerseys to drawing fouls in the most unlikely moments, he's always been one step ahead.That same mentality extends beyond the hardwood, especially when it comes to his health.…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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